Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Effective Date: March 15, 2025
Information We Collect
When you use phoralentiso's business planning platform, we collect information that helps us provide better services. This includes details you share directly with us and information we gather automatically when you interact with our website.
Personal Information
- Contact details including your name, email address, and phone number
- Business information such as company name, industry type, and role
- Account credentials and profile preferences
- Communication records when you contact our support team
Automatically Collected Data
Our systems automatically collect technical information about your device and how you use our platform. This helps us understand user patterns and improve our services.
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on site, and feature interactions
- Location data based on your IP address for regional content customization
How We Use Your Information
We use collected information to deliver our services, communicate with you, and continuously improve your experience on our platform. Here's what this looks like in practice:
- Providing access to our business planning tools and resources
- Sending important updates about your account and our services
- Analyzing usage patterns to enhance platform functionality
- Responding to your inquiries and providing customer support
- Ensuring platform security and preventing unauthorized access
We never sell your personal information to third parties. Your data is used exclusively to improve your experience with phoralentiso's services.
Information Sharing and Disclosure
We share your information only in specific circumstances and always with appropriate safeguards in place. Transparency about these practices is important to us.
Service Providers
We work with trusted third-party companies that help us operate our platform. These include cloud hosting services, email delivery systems, and analytics providers. All service providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by Australian law or to protect the rights and safety of our users and company. This includes responding to court orders, regulatory investigations, or preventing fraud.
Your Rights Under Australian Privacy Laws
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have several rights regarding your personal information. We're committed to helping you exercise these rights.
Access Your Information
Request a copy of the personal information we hold about you. We'll provide this within 30 days of receiving your request.
Correct Your Data
Ask us to update or correct any inaccurate personal information. You can also update many details directly through your account settings.
Delete Your Account
Request deletion of your account and associated personal information. Some data may be retained for legal or security purposes.
Restrict Processing
Limit how we use your information in certain circumstances, such as while we investigate a complaint about data accuracy.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our approach includes both technical and organizational safeguards.
- Encryption of data both in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments of our systems
- Access controls ensuring only authorized personnel can view your data
- Secure data centers with physical and network security measures
- Staff training on privacy and security best practices
Data Retention
We keep your personal information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Account information is retained while your account remains active. After account closure, most personal data is deleted within 90 days, though some information may be kept longer for legal compliance or security purposes.
Usage data and analytics information is typically retained for up to three years to help us understand long-term trends and improve our services.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You can control cookie settings through your browser preferences.
- Essential cookies required for basic website functionality
- Analytics cookies to understand how visitors use our site
- Preference cookies to remember your settings and choices
- Marketing cookies for relevant advertising (with your consent)
International Data Transfers
While our primary operations are in Australia, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions?
Contact our Privacy Officer at:
Tabbita Walk, Charles Sturt University NSW 2678, Australia
Phone: +61747238252
Email: info@phoralentiso.com